Please note that we do not offer returns or exchanges for our products. However, in the rare event that you receive a damaged product, we will gladly assist you in resolving the issue. Kindly reach out to us within 48 hours of receiving the damaged product with the following:
1. Your order number.
2. Clear photos of the damaged product.
3. Details of the issue.
Our team will review your case and guide you through the next steps.
Please download the agreement to get all the necessary information. Sign the agreement and send it to us at info@balvin.in. Our team will review it and get back to you.
For any clarification, you can reach us at 1800-120-0271.